1. GENERAL

In terms of Information Technology statutes, this document is an electronic record. Being generated by a computer system it does not require any physical or digital signatures.

This document is published in accordance with the provisions of Information Technology regulations that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of:

  1. The website www.oheyo.com(hereinafter referred to as ‘Website’) and the IOS/Android application ‘Oheyo’(hereinafter referred to as "Application" or “App”), owned by  Inzane Labs Private Limited. , a Company incorporated under the Company Act, 1956, (hereinafter called as “Company”, having its registered office at 228 Champaklal Industrial Estate, Near MTNL, Sion East, Mumbai - 400 022, India. Represented by its members, where such expression shall, unless repugnant to the context thereof, be deemed to include its respective legal heirs, representatives, administrators, permitted successors and assigns;
  2. For the purpose of these Terms of Use, along with any amendments to the same, and wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a user of the Website/App by logging into the Website/App. The Website/App also provides certain services without registration/acceptance, and such provision of services does not absolve You of this contractual relationship. The term "We", "Us", "Our", ‘Company’ shall mean Inzane; “Agreement” shall mean and refer to this Terms of Service, including any amendments that may be incorporated into it. “Agreement Period” shall refer to the period for which the User engages the services of the Website/App. “Third Party” shall mean and refer to any individual(s), Company or entity apart from the User and the Company.

    The headings of each section in this Agreement are only for the purpose of organising the various provisions under this Agreement in an orderly manner. These headings shall not be used by either party to interpret the provisions contained under them in any manner. Further, the headings have no legal or contractual value.

  3. The Website/App shall have various members who are acting as course providers who shall be providing and running specific courses on the Website/App (hereinafter referred to as “Course Provider”)
  4. By using the Website/App, You accept and agree to be bound by this Agreement, the Privacy Policy, as well as rules, guidelines, policies, terms, and conditions applicable to any service that is provided by the Website/App, that shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use.
  5. Your use of Our Website/App is evidence that You have read and agreed to be contractually bound by these Terms of Service and our Privacy Policy. Please read both carefully. The use of this Website/App by You is governed by this policy and any policy so mentioned by terms of reference. If you do not agree with any of these terms, please discontinue using the Website/App.
  6. We hold the sole right to modify the Terms of Service without prior permission from You or providing notice to You. The relationship creates on You a duty to periodically check the Terms of Service and stay updated on its requirements. If You continue to use the Website/App or avail any of its services without registration following such change, this is deemed as consent by You to the so amended policies. Your continued use of the Website/App is conditioned upon your compliance with the Terms of Service, including but not limited to compliance with the Terms of Service even after alterations, if any.

2. ONLINE PLATFORM

The Website/App is an online marketplace platform where students can browse & buy courses online. The platform uses advanced technologies like bots to personalize the learning experience.

3. MEMBERSHIP

If a user wants to avail services of the Website/App and use it, registration is required. Further, at any time during Your use of this Website/App, including but not limited to the time of registration, You are solely responsible for protecting the confidentiality of Your username and password, and any activity under the account shall be deemed to have been done by You. In the case that You provide Us with false and/or inaccurate details or we have reason to believe that You have done so, We hold the right to permanently suspend Your account.

4. LIMITS

We have the right to limit how you connect and interact on our Services. We're providing you notice about our intellectual property rights. We reserve the right to limit your use of the Services, including the number of courses You can view. We reserve the right to restrict, suspend, or terminate your account if We believe that you may be in breach of this Agreement or law or are misusing the Services (e.g. violating any Do and Don'ts). We reserve all of its intellectual property rights in the Services. For example, logos and Our other trademarks, service marks, graphics, and logos used in connection with our website/app are trademarks or registered trademarks of the Company or in certain events the same can be the property of the respective Course Provider.

5. COMMUNICATIONS

By using this Website/App, it is deemed that You have consented to receiving telephonic calls, SMSs and/or emails from Us at any time We deem fit. Such communications shall be sent to You on the telephone number and/or email address provided by You for the use of this Website/App which are subject to our Privacy Policy. These communications include, but are not limited to contacting you through information received from Third Parties. Such communications by Us is for purposes that inter alia include clarification calls, marketing calls and promotional calls. In case You wish to stop receiving notifications from Us with regard to marketing and promotional calls/ with regard to any communication received from Us, You may do so by sending an email to support@oheyo.com

In addition, You may also be contacted by Third Parties who may have access to the information disclosed by You or to whom We may have disclosed Your information for purposes such as, but not limited to, statistical compilations.

In certain cases, if required for the proper provision of the Service on the Website, We may provide the information of the students to the Course Providers when the students have bought that course providers material.

The sharing of the information provided by You shall be governed by our Privacy Policy at https://www.oheyo.comprivacy-policy

6. CHARGES

If you purchase any of our courses, you agree to pay us the applicable fees and taxes. Failure to pay will result in You not receiving the course material. Also, your purchase may be subject to foreign exchange fees or differences in prices based on location (e.g. exchange rates).

Taxes are calculated based on the billing information that you provide us at the time of purchase.

You will get a copy of your invoice through email post your purchase. .You can also request a duplicate of your invoice through our customer support.

7. ACCOUNT REGISTRATION AND OBLIGATIONS

All Users have to register and login for availing services on the Website/App. As a part of the registration, We collect information such as your name, gender, name of your educational institution, contact details and other demographic data & the like.

Membership of this Website/App is available only to those above the age of 18, barring those “Incompetent to Contract” which inter alia include insolvents. If You are a minor and wish to use the Website/App, You may do so through Your legal guardian. The Company/Website/App reserves the right to terminate Your account on knowledge of You being a minor and having registered on the Website/App or availing any of its services.

However, if you are a minor, i.e. under the age of 18 years, you may use the Site under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. Oheyo reserves the right to terminate or refuse your registration, or refuse to permit access to the Site or App, if it is discovered or brought to its notice that you are a minor.

You must keep your account and registration details current and correct for communications related to your purchases from the Website/App. By agreeing to the Terms of Use, the user agrees to receive promotional communication and newsletters from the Company and its partners or staff member or associate. The user can opt out from such communication and/or newsletters either by unsubscribing on the Website/App itself, or by contacting the customer services team and placing a request for unsubscribing.You will keep your password a secret. You will not share an account with anyone else and will follow our rules and the law.

As between you and others, your account belongs to you. You agree to: (1) try to choose a strong and secure password; (2) keep your password secure and confidential; (3) not transfer any part of your account (e.g., connections, groups) and (4) follow the law and the Dos and Don'ts below. You are responsible for anything that happens through your account unless you close it or report misuse.

The Website/ App also provides registration through SNS (Social Networking Services) like Facebook and Google. In case you choose to register via a Social Networking Service, we will extract personal information such as your name, gender, age, educational institution, contact details and the like from your SNS account for completing the process of registration.

8. USER SUBMISSIONS

Should you provide this Site with information, including without limitation, videos, postings, feedback, data, questions, comments or suggestions ("Submissions") those Submissions will be deemed not to be confidential. You grant us a royalty-free, perpetual, non-exclusive, irrevocable, world-wide license to use, copy, reproduce, create derivative works from, adapt, modify, publish, edit, translate, sell, distribute, transmit, transfer, publicly display, publicly perform, and display the Submissions without any limitation and in any media or any form now known or later developed. We may sublicense these rights to third parties.

9. THIRD PARTY TRACKERS

We use third party trackers to improve the services, understand users better and enable better targeting.

10. MODE OF PAYMENT

We use third party payment gateway for completing the process of payment.

The following payment options are available on the Website/App:

  1. Domestic and international credit cards issued by banks and financial institutions that are part of the Visa, Master Card & Amex Card networks;
  2. Visa & Master Card Debit cards;
  3. Netbanking/Direct Debit payments from select banks.
  4. Cash on delivery (COD)
  5. Electronic Wallet

As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa / Master Card / Amex, the User will be required to submit his/her 16-digit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) while making an online transaction. The User must also have enrolled his/her card with VBV (Verified by Visa), MSC (MasterCard Secure Code) or any other applicable provider in order to complete the transaction. The User is hereby expressly made aware that his/her card statements will reflect that a payment has been made in favour of the Company.

11. REFUND

If you are not satisfied with the platform or the course, you may request for a 100% refund within 7 days of enrolling for a course by sending us an email to support@oheyo.com with ‘Request for refund’ in the subject line and briefly describing the reason for requesting refund. We will refund the amount to the original mode of payment. Depending on your mode of payment, it will take anywhere between 5-7 working days for the refund to start reflecting.

PLEASE NOTE- A refund request will be considered only if you have not attempted more than 25% of the total questions in that course.

- The website may at the Website’s sole discretion reject refund requests from users requesting serial or repeated refunds or from users who have violated or suspected to have violated Terms of Use or any other terms of use of the web site.

- The date of purchase will be treated as the first day irrespective of the time of the day the purchase was made. For example if you have enrolled for a course on 15th July 2016, you can request refund only till the 11:59 PM, 21st July.

For any other queries regarding our refund, please write to us at support@oheyo.com and we will try our best to help you out.

12. TAXES

The User takes full responsibility for payment of all taxes and fees that are levied or arise in the course of use of the Website/App, including but not limited to downloading content and availing its service partner’s service.

13. USER’S OBLIGATIONS

The User undertakes to fulfil the following obligations. Failure to satisfy any of these obligations gives Us the right to permanently suspend Your account and/or claim damages for any losses that accrue to Us or additional costs that may be imposed on us.

  1. You hereby certify that you are at least 18 years of age. In the event that you are not, then you certify that you have the permission of your guardian/parent to use our Website/App
  2. You agree to ensure the email address provided in your account registration is valid at all times and shall keep your contact information accurate and up-to-date.
  3. You agree to comply with all local laws and regulations governing the downloading, installation and/or use of the Website/App, including, without limitation to, any usage rules set forth in this Agreement.
  4. You shall provide accurate information to us and keep it updated.
  5. You shall use your real name on your profile.
  6. You shall use the services in a professional manner.
  7. You undertake not to:
    1. Act dishonestly or unprofessionally, including by posting inappropriate, inaccurate or objectionable content;
    2. Add content that is not intended for, or in accurate for, a designated field (e.g. submitting a telephone number in the title or any other field, or including telephone numbers, email addresses, street addresses or any personally identifiable information for which there is not a field provided by website/App);
    3. Create a false identity on website/App;
    4. Create a User profile for anyone other than yourself (a real person or entity);
    5. Use or attempt to use another’s account;
    6. Scrape or copy profiles and information through any means (including crawlers, browser plugins and add-ons, and any other technology or manual work);
    7. Act in an unlawful, libellous, abusive, obscene, discriminatory or otherwise objectionable manner;
    8. Violate the intellectual property or other rights of website/App, including, without limitation using the word ‘website/App’ or our logos in any business name, email or URL;
    9. Violate the intellectual property or other rights of the Course Providers as well;
    10. Cut, copy, distribute, modify, recreate, reverse engineer, distribute, disseminate post, publish or create derivative works from, transfer, or sell any information or software obtained from the Website/App. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website/App is not permitted. Should You want to engage in one or more such actions, prior permission from Us must be obtained;
    11. Access (or attempt to access) the Website/App and/or the materials or Services by any means other than through the interface that is provided by the Website/App . The use of deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website/App or Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website/App or , materials or any Content, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Website/App is prohibited. You acknowledge and agree that by accessing or using the Website/App Services, You may be exposed to content from other Users or Third Parties that You may consider offensive, indecent or otherwise objectionable. We disclaim all liabilities arising in relation to such offensive content on the Website/App. Further, You may report such offensive content;
    12. Use the Website/App or in any manner that may impair, overburden, damage, disable or otherwise compromise (i) Company’s services; (ii) any other party's use and enjoyment of Company’s services; or (iii) the services and products of any Third Party (including, without limitation to, the Authorized Device);
    13. use the Services or Materials for any unlawful purposes or to conduct any unlawful activity, including, but not limited to, fraud, embezzlement, money laundering or identity theft;
    14. abuse, harass, threaten, defame, disillusion, erode, abrogate, demean or otherwise violate the legal rights of others;
    15. engage in any activity that interferes with or disrupts access to the Website/App or the Services (or the servers and networks which are connected to the website/app);
    16. upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website/App or another's mobile phone;
    17. download any file posted on the Website/App that you know, or reasonably should know, cannot be legally distributed in such manner;
    18. probe, scan or test the vulnerability of the Website/App or any connected network, nor breach the security or authentication measures on the Website/App. You may not reverse look-up, trace or seek to trace any information on any other user, of or visitor to, the Website/App , or exploit the Service or information made available or offered by or through the Website/App, in any way whether or not the purpose is to reveal any information, including but not limited to personal identification information, other than Your own information, as provided for by the website/app ;
    19. disrupt or interfere with the security of, or otherwise cause harm to, the Website/App, systems resources, servers or networks connected to or accessible through the Website/App or any affiliated or linked website or apps;
    20. use the Website/App or any material or Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of this Website/App or other Third Parties;
    21. violate any applicable laws or regulations for the time being in force within or outside your home country;
    22. violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;
    23. Publish, post, disseminate, any information which is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986.
    24. threaten the unity, integrity, defence, security or sovereignty of your home country, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation;
    25. disseminate information through the Website/App that is false, inaccurate or misleading, or violate any applicable laws or regulations for the time being in force in or outside your home country.

14. COPYRIGHT

  1. All information, content, services and software displayed on, transmitted through, or used in connection with the Website/App, including for example, course material, photographs, pictures, videos, images, illustrations, audio clips, video, html, source and object code, trademarks, logos, and the like (collectively and hereinafter referred to as the "Content"), as well as its selection and arrangement, is owned by Us or the respective course provider. You may use the Content only through the Website/App, and solely for your personal, non-commercial use.
  2. You may not, republish any portion of the Content on any Internet, Intranet or extranet site or incorporate the Content in any database, compilation, archive or cache. You may not distribute any Content to others, whether or not for payment or other consideration, and you may not modify, copy, frame, cache, reproduce, sell, publish, transmit, display or otherwise use any portion of the Content. You may not scrape or otherwise copy our Content without permission. You agree not to decompile, reverse engineer or disassemble any software or other products or processes accessible through the Website/App, not to insert any code or product or manipulate the content of the Website/App in any way that affects the user's experience, and not to use any data mining, data gathering or extraction method.
  3. Unless the Company has otherwise agreed to in writing, nothing herein gives the members a right to use any of the Company’s trade names, trademarks, service marks, logos, domain names, and other distinctive brand features, save according to the provisions of this Agreement.
  4. The Company has the right to use all logos, trademarks, brand names, service marks, domain names and other distinctive brand features of the members registered on the website/app.

15. COPYRIGHT COMPLAINTS

We respect the intellectual property of others. If You believe Your work has been copied in a way that constitutes copyright infringement or are aware of any infringing material on the Website/App, please contact Us at support@oheyo.com Information and Content provided by the User by providing information to, communicating with, and/or placing material on, the Website/App, including for example but not limited to, communication during any registration, You represent and warrant:

  1. You own or otherwise have all necessary rights to the content you provide and the rights to use it as provided in this Terms of Service;
  2. all information You provide is true, accurate, current and complete, and does not violate these Terms of Service; and
  3. the information and Content shall not cause injury to any person or entity. Using a name other than your own legal name is prohibited.

You authorize us to share the information across all our affiliated Website/Apps, to include the information in a searchable format accessible by users of the Website/App, and to use your name and any other information in connection with its use of the material you provide. You also grant the right to use any material, information, contained in any communication you send to us for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products using such information. All rights in this paragraph are granted without the need for additional compensation of any sort to you.

16. AMENDMENT

  1. We may modify, replace, refuse access to, suspend or discontinue the Services, partially or entirely, or add, change and modify prices for all or part of the Services for You or for all Users at any time and in Our sole discretion. These changes shall become effective upon providing a notice of the same to You via email/ the home screen of the Website/App . We further reserve the right to withhold, remove and or discard any content available as part of Your account, with or without notice, if deemed by Us to be contrary to this Agreement.
  2. The Website/App has no obligation to provide You with a copy of the information You or any other User provides on the Website/App or that the Website/App has accessed.
  3. Further, We reserve the right, in Our sole discretion, to modify or replace any part of this Agreement at any time, effective upon the date of giving Users notice of the same. Notice shall be provided of such change via email to the Users and/ or by posting a notice on the home screen of the Website/App.

    You and We both understand that there may be instances of difficulty in accessing or receiving email communication. We are not responsible if any email notice gets caught by Your SPAM folder, or if You do not see the email, or if You have given us an incorrect email id or if for any other reason You do not receive the email notice. Therefore, we encourage you to frequently open the Website/App to monitor any changes. Your continued use of or access to the Services following the posting of any changes to this Agreement constitutes acceptance of those changes. We may also, in the future, offer new services and/ or features through the Website/App. Such new features and/ or services shall be subject to the terms and conditions of this Agreement.

17. INDEMNIFICATION

You agree to indemnify, hold harmless, and defend Us from and against any and all liability, loss, claim, damages, expense, or costs (including but not limited to attorneys' fees), incurred by or made by Us in connection with any claim arising from or related to:

  1. Your use or any Third Party’s use via Your account of the Service provided by the Website/App and its Content;
  2. Your disclosure of information to any Third Party, either through the Website/App or otherwise. (Please refer to our Privacy Policy for more details in this regard);
  3. Any breach or violation of this Agreement, including any amendment, or of any statute or regulation by You, or any Third Party through Your account.

You agree to fully cooperate in indemnifying Us at Your expense. You also agree not to reach a settlement with any party without Our consent.

18. DISCLAIMER OF LIABILITY

The Company will not be responsible for any damage suffered by users from use of the services on this system. This without limitation includes loss of revenue/data resulting from delays, pricing issues or service interruptions as may occur because of any act/ omission. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action.

TO THE EXTENT ALLOWED UNDER LAW, WE (AND THOSE THAT WE WORK WITH TO PROVIDE THE SERVICES) (A) DISCLAIM ALL IMPLIED WARRANTIES AND REPRESENTATIONS (E.G. ACCURACY OF DATA, AND NONINFRINGEMENT); (B) DO NOT GUARANTEE THAT THE SERVICES WILL FUNCTION WITHOUT INTERRUPTION OR ERRORS, AND (C) PROVIDE THE SERVICE (INCLUDING CONTENT AND INFORMATION) ON AN “AS IS” AND “AS AVAILABLE” BASIS.

SOME LAWS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OR ALL OF THE DISCLAIMERS MAY NOT APPLY TO YOU.

19. TERMINATION

We or You may terminate this Agreement at any time with notice to the other. On termination, you lose the right to access or use the Services. The following shall survive termination:

  • Our rights to use and disclose your feedback;
  • Any amounts owed by either party prior to termination remain owed after termination.

20. DISPUTES ARISING OUT OF THIS AGREEMENT

All disputes involving but not limited to rights conferred, compensation, refunds, and other claims will be resolved through a two-step Alternate Dispute Resolution mechanism.

  1. Stage 1: Mediation. In case of a dispute, the matter will first be attempted to be resolved by a sole mediator who is a neutral third party and will be selected at the mutual acceptance of a proposed mediator by both parties. Both parties may raise a name for the sole mediator and in the case both parties accept the proposed name, the said person shall be appointed as sole mediator. In case the parties are not able to reach a consensus within two proposed mediators, the Company reserves the right to decide the final mediator. The decision of the mediator is binding on both parties.
  2. Stage 2: Arbitration. In the event that the Parties are unable to amicably resolve a dispute by mediation, said dispute will be referred to arbitration by a sole arbitrator to be appointed by the Company, and the award passed by such sole arbitrator will be valid and binding on both Parties. The Parties shall bear their own costs for the proceedings, although the sole arbitrator may, in his/her sole discretion, direct either Party to bear the entire cost of the proceedings. The arbitration shall be conducted in English, and the seat of Arbitration shall be the city of Mumbai, India.

The formation, interpretation and performance of this Agreement and any disputes arising out of it shall be governed by the law, rules and regulations of Maharashtra, India. The exclusive jurisdiction and venue for actions and disputes may be as mentioned above, and You hereby submit to the jurisdiction of such courts. All Users situated outside of India shall also be bound by the laws of Maharashtra, India.

21. PRIVACY

We encourage you to read the Privacy Policy, and to use the information it contains to make informed decisions regarding Your personal information. Please also note that certain information, statements, data and content (such as but not limited to information related to your booking) which You provide on the Website/App are likely to reveal Your information about You. You acknowledge and agree that your submission of such information is voluntary on Your part. Further, You acknowledge, consent and agree that we may access, preserve, and disclose information You provide to Us at any stage during Your use of the Website/App. Disclosures of information to Third Parties are further addressed in Our Privacy Policy. The data collected from the Users as well as from the Service provider may be located in servers outside of India.

22. MISCELLANEOUS PROVISIONS

  1. Entire Agreement: This Agreement is the complete and exclusive statement of the agreements between You and Us with respect to the subject matter hereof and supersedes all other communications or representations or agreements (whether oral, written or otherwise) relating thereto.
  2. Waiver: The failure of either party at any time to require performance of any provision of this Agreement in no manner shall affect such party's right at a later time to enforce the same. No waiver by either party of any breach of this Agreement, whether by conduct or otherwise, in any one or more instances, shall be deemed to be, or construed as, a further or continuing waiver of any other such breach, or a waiver of any other breach of this Agreement.
  3. Severability: If any provision of this Agreement shall to any extent be held invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions of this Agreement shall in no way be affected or impaired thereby and each such provision of this Agreement shall be valid and enforceable to the fullest extent permitted by law. In such case, this Agreement shall be reformed to the minimum extent necessary to correct any invalidity, illegality or unenforceability, while preserving to the maximum extent the rights and commercial expectations of the parties hereto, as expressed herein.